Checkout happens through Shopify, the same secure platform used by thousands of online stores. We never see or store your card details ourselves.

No separate account needed, just the app to complete your scan, and a normal checkout to pay. Your email from checkout is how we identify your order.

Yes. Near the end of the in-app questionnaire, you'll be asked who the order is for. Choose "someone else" and add their name, and we'll keep it attached to the order so our podiatry team knows whose feet they're looking at.

A well-lit room, a little bit of floor space, and bare feet for the most accurate scan.

A couple of minutes for both feet, start to finish.

You can come back to it. The link on your order confirmation (and in your confirmation email) will still take you to the same scan whenever you're ready, just don't leave it too long, since we can't start on your custom orthotics until it's done.

Close the app fully and reopen it, then start the scan again from the same link. Moving to a brighter, more open space usually helps too. If it keeps happening, get in touch and we'll help you through it directly.

Not at all. Your order and questionnaire answers are safely attached to your order, not to that one page. Check your order confirmation email, it links back to the same scan.

No. As long as you use the same confirmation link, your order details and questionnaire answers will be right there waiting, regardless of which device you scan from.

Your scan and questionnaire answers go straight to our podiatry team, who review everything and start work on your custom orthotics. Nothing further needed from you.

Get in touch with us as soon as possible if something needs to change. Once our team has started work, changes can be trickier to make.

Get in touch with us directly and we'll sort it out, there's no need to place a new order.

Yes. Once your first pair has shipped, keep an eye on your inbox. Because your scan is already on file, reordering a second pair is very easy and we can usually offer you a discount on your second pair (terms and conditions apply)

• This well-prescribed and fully customised Orthotic will allow for your body weight to be evenly distributed and will accommodate your individual anatomy.
• We recommend that you wear in your new orthotics starting at 2 hours and increasing gradually over a 7-10 day period.
• If you are comfortable in your new orthotics you can wear them for longer periods and build up faster than the recommended 7-10 days.
• Running and sporting activity is not recommended in the initial wear-in period or until you are wearing your orthotics comfortably all day.

If you experience any significant pain, increased presentation of symptoms, or new symptoms please cease wearing the orthotics immediately and contact us at hello@theorthoticrevolution.com.au and a qualified, registered Australian Podiatrist will be in contact.

Your Orthotics have been designed and 3D printed utilising the latest technology to ensure a slimline device that is able to be used in many different types of shoes.

• If possible, fit your Orthotic on top of the existing innersole in your footwear. If, however, both do not fit comfortably in your shoe, you can remove the innersole to give you more room.
• Ensure the Orthotic is placed in the shoe with the back of the Orthotic pushed back and fitting snugly with the heel cup.
• Ensure the front of the Orthotic lies flat on the innersole.
• If the Orthotic slips forward as you place your foot in the shoe, use the provided Velcro to affix the Orthotic to the innersole. To do this, place one side of Velcro on the heel of the orthotic and the other on the innersole.

Yes! We are a 100% Australian-owned and operated company with all of our 3D printing facilities in Australia. None of our product is produced or shipped from overseas.

We are committed to your foot health.

Because our custom orthotics are crafted to your unique biomechanics, they often require a period of adaptation. We provide a 120-day trial period from the date of delivery to ensure your orthotics are performing exactly as intended.

If you are not satisfied with the comfort or performance of your orthotics within the first 120 days, we ask that you contact us for a follow-up assessment.

We reserve the right to modify your original prescription and/or the physical orthotic shells at no additional cost to you.

This may involve issuing a completely new set based on a refined clinical script to better address your specific symptoms.

Our primary goal is to resolve your pain through clinical modification. However, if we are unable to achieve a comfortable fit after a modification attempt:

You will be eligible for a full refund of the purchase price.

The 120-day window provides ample time for both the initial break-in period and any necessary laboratory adjustments.

Terms & Conditions: To be eligible for a refund, patients must have followed the recommended "Break-In" schedule and participated in at least one adjustment consultation.

Exclusions: This guarantee covers fit, function, and comfort. It does not cover orthotics that have been lost or damaged.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.